Terms of Service

Delivery and Post-Purchase Rights

To keep these obligations clear, we serve U.S. addresses, include free standard shipping on all U.S. orders, prepare an order in 1–2 business days, and estimate 4–6 business days for transit, with tracking after dispatch. A cancellation before shipment may be requested. Under these Terms, after dispatch, the 30-day no-reason return and exchange process applies with merchant-paid return shipping; an approved credit generally posts in a 5–10 business day period after issuance.

USD Payment and Legal Taxes

To explain the service standard, Prices and payment processing use USD. Card details appear in the Payment Policy. Under applicable law, Taxes are collected as required by applicable law rather than under a blanket tax-free promise.

Content, Conduct, and Legal Limits

For lawful store use, Applicable intellectual-property law protects store content. Malicious interference, unlawful scraping, impersonation, security circumvention, and rights violations are not permitted. For a valid customer transaction, to the fullest lawful extent, services are provided as available and liability may be limited, but mandatory consumer protections remain intact.

Agreement and Permitted Use

To keep order information accurate, these Terms of Service apply to store access, accounts, communications, and purchases. Use the service lawfully, keep account credentials secure, and provide current, accurate checkout and delivery information.

Catalog, Availability, and Orders

Within the ordering process, we present product images, descriptions, availability, and specifications in good faith. We may correct an error, reasonably limit quantity, reject suspected fraud, or cancel an order, returning any amount properly due.

Applicable Law and Revisions

For responsible use of the storefront, Applicable U.S. federal law and the law associated with the merchant location below govern, without displacing nonwaivable consumer rights. A revised version may be published when needed.

Merchant and Customer Care Information

For post-purchase support, Store name: The Ordinary

For customer reference, Contact email: Support@Theordinarry.shop

As a condition of purchase, Phone: (801)935-1726

Under applicable law, Physical and return address: 222 E Washington Ave, Bridgeport, CT 06608, US

To keep these obligations clear, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).