FAQ

In this summary, the answers below provide a quick guide; the linked full policies supply the governing detail.

Is delivery available outside the U.S.?

Within the store policy framework, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

Is the return label my expense?

In practical terms, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

How are taxes handled?

As a general rule, Taxes are collected as required by applicable law.

Are any discretionary returns excluded?

For a clearer overview, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

Which currency and cards are supported?

To clarify the customer-care standard, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

What does this catalog focus on?

For immediate reference, the live selection covers skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils; the product listing controls item-specific use, care, and safety details.

May I stop an order before dispatch?

For policy guidance, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

What return option is available after arrival?

For customer reference, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

How quickly is an approved credit posted?

When more detail is useful, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

How can I follow the parcel?

Under the applicable policy, a tracking number is sent after each order is dispatched.

What is the expected delivery schedule?

For a concise answer, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Merchant and Customer Care Information

To clarify the customer-care standard, Store name: The Ordinary

For a concise answer, Contact email: Support@Theordinarry.shop

Under the applicable policy, Phone: (801)935-1726

For customer reference, Physical and return address: 222 E Washington Ave, Bridgeport, CT 06608, US

In practical terms, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).