Payment Policy

Tax, Cancellation, and Credits

To keep billing expectations clear, Taxes are collected as required by applicable law. Before shipment, cancellation can be requested. In relation to checkout and payment, a refund that is approved goes back to the original payment method and usually appears within 5–10 business days after issuance, subject to the card provider’s timing.

About Credit/Debit Card

Within the checkout process, we support eligible credit and debit cards on the Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover networks. The secure checkout displays the methods available for the transaction, subject to issuer authorization.

Currency and Checkout

For payment transparency, The checkout, displayed prices, order totals, and completed charges are denominated and processed in USD.

Authorization and Data Security

To clarify transaction terms, the payment provider can request authorization when an order is submitted. The customer must be entitled to use the chosen method and provide accurate information; an unsuccessful or unverifiable payment can delay or cancel the purchase. Under the store payment process, Shopify and the applicable processors handle card data through their security controls, and full card numbers should never be emailed.

Merchant and Customer Care Information

As a payment-processing standard, Store name: The Ordinary

For a clear payment record, Contact email: Support@Theordinarry.shop

Under this payment standard, Phone: (801)935-1726

As part of secure payment handling, Physical and return address: 222 E Washington Ave, Bridgeport, CT 06608, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).