Contact Us

Hours and Order Changes

To help us respond efficiently, Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. To route the request correctly, Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.

Customer-Care Desk

Within our stated service hours, Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.

Merchant and Customer Care Information

Within our customer-care process, Store name: The Ordinary

For a clear service request, Contact email: Support@Theordinarry.shop

As part of our support standard, Phone: (801)935-1726

To keep communications accurate, Physical and return address: 222 E Washington Ave, Bridgeport, CT 06608, US

For customer reference, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).