Shipping Policy

From Order Review to Carrier Transit

For customer reference, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

Address, Cancellation, and Tax

For consistent shipment handling, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. To explain the shipping process, Taxes are collected as required by applicable law.

U.S.-Only Delivery

For U.S. order fulfillment, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

Shipment Visibility

To keep delivery expectations clear, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

Merchant and Customer Care Information

For order and tracking support, Store name: The Ordinary

Within the customer-care standard, Contact email: Support@Theordinarry.shop

Under this Shipping Policy, Phone: (801)935-1726

To clarify the delivery standard, Physical and return address: 222 E Washington Ave, Bridgeport, CT 06608, US

Within our shipping process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).