About Us

Responsible Product Use

Across the current product range, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

What Customers Can Expect

To support informed product selection, the current product listing is the source for item-specific specifications, compatibility, care, and safety guidance. We pair that information with Free standard shipping on every U.S. order, tracking after shipment, defined delivery windows, and accessible post-purchase support.

Practical Care, Clearly Presented

Within our skincare assortment, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. We organize the catalog around real routines and clearly stated product uses so shoppers can choose with confidence.

Merchant and Customer Care Information

To keep product guidance practical, Store name: The Ordinary

For responsible product use, Contact email: Support@Theordinarry.shop

As part of our customer-care standard, Phone: (801)935-1726

For an informed store experience, Physical and return address: 222 E Washington Ave, Bridgeport, CT 06608, US

To connect products with their stated uses, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).